Returns Policy
Our approach
We want you to love every pair you receive. Each box is curated with care, and half of our profits fund therapy sessions for people in need.
Because of that impact model, we ask customers to pay their own return postage for unwanted items, helping us keep costs low and maximising impact.
Your right to cancel
Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days of receiving it for any reason.
You just need to let us know within those 14 days by emailing hello@sockbysock.com.
You then have another 14 days to post the socks back to us.
Refunds
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Refunds are issued to your original payment method within 5 – 10 business days after we receive the return.
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Refunds include the standard delivery charge you paid at checkout (but not any upgraded delivery options).
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Customised or personalised socks can only be returned if faulty.
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Please email us first for the return address before posting anything back.
Faulty or damaged goods
If your socks are faulty, damaged, or not as described, you’re entitled to a full refund or replacement under the Consumer Rights Act 2015.
Please contact us within 30 days of receiving your order so we can arrange a replacement or refund at our expense.
Exceptions
Subscription boxes cannot be refunded once a quarterly billing period has begun, but you can cancel future renewals, see our Terms & Conditions for details.