Privacy Policy

1. Who we are

Mahzlow Ltd (trading as Sock by Sock) is the data controller for your personal data.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What we collect

Your name, address, and email
Payment details (processed securely by Stripe)
Subscription preferences and survey answers
Marketing preferences (if you tick our newsletter box)

3. Why we use it – our lawful basis

We process your data to:

Deliver your subscription and manage your account (Article 6(1)(b) – contract)
Send updates and service messages (Article 6(1)(b))
Send offers and news if you’ve given consent (Article 6(1)(a) – consent)
Improve our service (Article 6(1)(f) – legitimate interest)

4. How we share your data

We only share data with trusted partners that help us run our service:

Subbly (subscription management)
Stripe (payment processing)
Delivery providers (shipping and returns)

Some partners process data outside the UK under approved safeguards such as adequacy decisions or standard contractual clauses.

5. How long we keep it

We keep your data as long as necessary for your subscription and for tax or legal reasons.

You can request deletion of your data at any time.

6. Your rights

You can ask us to access, correct, or delete your personal data by emailing hello@sockbysock.com.

You also have the right to complain to the Information Commissioner’s Office (ICO) via ico.org.uk.

7. Marketing communications

We’ll only send news or offers if you’ve opted in.

You can unsubscribe at any time via the link in our emails.

8. Cookies

Our site uses functional and analytical cookies.

You can manage or disable cookies in your browser settings.

If analytics cookies are used, a consent banner will appear when you first visit.

9. Security

All payments are processed securely through Stripe (PCI DSS compliant).

We use SSL encryption and take reasonable steps to protect your data.

10. Updates

We may update this Privacy Policy occasionally.

The latest version will always be available at www.sockbysock.com/privacy.

11. Contact

Mahzlow Ltd (t/a Sock by Sock)

hello@sockbysock.com

Please email first before sending correspondence

Sock by Sock is operated by Mahzlow Ltd (Company No. 16782248) — Registered in England & Wales.

Contact: hello@sockbysock.com | www.sockbysock.com

© 2025 Sock by Sock. All rights reserved.

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+(374) 20 959573

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